Long New’s after-sales service team adheres to the service philosophy of “rapid response, efficient support, and continuous improvement,” assisting customers in promptly resolving issues, optimizing operating procedures, and ensuring long-term stable operation of equipment. Our goal is not only to solve problems but also to help customers extend equipment life, increase production capacity, and create maximum investment value.
01Professional Technical Consulting Services
With deep process experience and technical integration capabilities, we provide customers with comprehensive professional technical consulting services. Whether it’s new machine introduction, process optimization, material application, or customized solutions, the Long New technical team can quickly grasp key needs and provide concrete and practical recommendations.
02Equipment Upgrade and Renovation Planning
To help customers extend the service life of their equipment, Long New continues to provide software and hardware upgrades and system optimization, which are applicable to both new and old machines. Through structural module strengthening, control system upgrades, and operating interface optimization, equipment life is effectively extended, and production efficiency is improved.
03Relocation Services
We provide integrated relocation services from equipment disassembly and relocation to reassembly. The Long New customer service team will personally conduct professional assessments, develop complete relocation plans, and confirm execution details to ensure that the relocation process is efficient, safe, and does not interrupt production.
04Maintenance and Installation Training
Long New provides professional equipment maintenance, assists customers in establishing systematic maintenance mechanisms, grasps equipment status in advance, prevents potential problems, reduces the risk of sudden downtime, and ensures that the machine maintains long-term stable operation. During the equipment installation and commissioning phase, we provide customers with installation training and operation practice to strengthen personnel’s operation and maintenance response capabilities.
05AI Intelligent Cloud Services
Long New creates an intelligent platform that combines cloud and AI technology to help customers monitor equipment operation and production indicators in real-time, including OEE, utilization rate, yield rate, etc., and improve decision-making efficiency with visual charts. Through AI data analysis and trend prediction, abnormal risks can be grasped in advance, and predictive maintenance can be initiated. With sensor equipment, it can automatically detect parameter abnormalities and issue warnings, effectively preventing sudden downtime and realizing intelligent manufacturing and sustainable operation.
06Remote Connection Diagnosis Service
Through a safe and stable remote connection, Long New can instantly assist customers in handling equipment abnormalities, adjusting settings, and optimizing programs, quickly solving problems, and reducing waiting and downtime. Remote system upgrades and parameter fine-tuning can be performed without interrupting the production process, improving service efficiency and equipment management convenience, and helping customers maintain stable equipment operation.
07Regular Maintenance and Preventive Maintenance
Long New provides complete regular maintenance and preventive maintenance programs to help extend equipment life and maintain stable performance. Services include software and hardware upgrades, module strengthening, control system and operating interface optimization, which are suitable for new and old models, avoiding the risk of technological obsolescence, improving production efficiency and equipment investment value, and allowing equipment to continue to maximize its performance.
08Parts Sales
Long New has a stock of commonly used parts, providing highly compatible consumables and key modules, and recommends replacement timing based on equipment model and usage. Combined with a fast delivery mechanism and preventive replacement recommendations, it helps customers effectively reduce the risk of failure and downtime, ensures stable production line operation, improves maintenance efficiency, and extends the overall service life of the equipment.
